Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet a smart lock designed for modern households that value convenience, privacy, and reliable protection. The FamiLock S3 combines palm vein recognition with a high‑resolution camera and doorbell features to create an all‑in‑one entry solution. The palm vein system reads unique vein patterns in just fractions of a second, and your biometric data is stored locally on the device, helping keep sensitive information off the cloud.
In addition to keyless entry, the lock integrates a 2K HD camera with an f/1.6 lens and HDR to deliver clear footage even when lighting is challenging. The wide field of view minimizes blind spots, so you can observe visitors and packages from an expansive angle, reducing uncertainty when you’re not at the door.
Note: Camera streams are not currently supported through Matter; for the full feature set, use the eufy App. The device also ships with an ANSI/BHMA Grade 1 rating for enhanced door security and does not require monthly fees to operate.
Q: How does palm vein recognition work on the FamiLock S3?
A: It reads unique palm vein patterns and stores data on the device for fast, secure access.
Q: Which smart home ecosystems are compatible with this lock?
A: Supports Matter and Apple Home, plus Google Home, Alexa, and SmartThings via the eufy App.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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