Returns & Refunds Policy

Effective date: 2026-02-01 • Last updated: 2026-02-01

1) Return window

    You may request a return within 30 days of delivery. Requests submitted after 30 days may not be eligible, except where required by law     or in cases of confirmed defects or shipping issues.  

2) Return eligibility

Returns may be accepted if items meet these general conditions:

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• Item is in new, unused condition (unless the return is due to a defect or shipping issue).
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• Original packaging, accessories, manuals, and included parts are returned when applicable.
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• Item shows no signs of excessive wear, damage, or misuse (unless reported as defective on arrival).
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3) Non-returnable items

    Some items may be non-returnable due to hygiene/safety, customization, clearance/final sale, or other reasons.     If an item is non-returnable, we’ll confirm during support.  

4) Damaged, defective, or incorrect items

    If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include photos of the item and packaging.     We will work with you to resolve the issue (replacement, refund, or another fair solution where appropriate).  

5) Refunds

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• Approved refunds are issued to the original payment method.
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• Processing times depend on your bank/payment provider after the refund is initiated.
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• If a return is required, refunds are typically processed after the return is received and inspected.
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6) Return shipping costs

    Return shipping costs may depend on the reason for the return.     If the return is due to our error (wrong item) or a confirmed defect, we’ll work with you on a fair solution.     If the return is for a change of mind, return shipping costs may apply.  

7) Exchanges

    If you need a different item, we can help you place a new order and advise how to return the original item (if eligible).  

8) How to request a return

Please contact us with:

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• Order number
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• Email used at checkout
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• Reason for return (defective, wrong item, change of mind, etc.)
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• Photos (recommended for damaged/defective items)
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9) Contact

This policy is provided for general informational purposes and is not legal advice.