Refund Policy

Effective date: 2026-02-01 • Last updated: 2026-02-01

1) Refund eligibility

Refunds may be available for:

• Eligible returns requested within 30 days of delivery.
• Orders that are canceled before shipment (when possible).
• Confirmed cases of damaged, defective, or incorrect items.

2) Return conditions

For change-of-mind returns, items must generally be in new, unused condition with original packaging, accessories, and included parts (when applicable). We’ll confirm eligibility during support.

3) Non-refundable situations

Refunds may not be available in situations such as:

• Requests submitted after the 30-day return window (except where required by law).
• Items returned used, damaged due to misuse, missing key parts, or not in original condition (when change of mind).
• Items that are non-returnable due to hygiene/safety or final sale (if communicated during support).

4) Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Please include photos of the item and packaging so we can resolve the issue faster.

5) Refund timing

• After approval: refunds are issued to the original payment method.
• Return required: refunds are typically processed after the return is received and inspected.
• Bank timing: posting time depends on your bank/payment provider.

6) Shipping costs

Return shipping costs may depend on the reason for the return. If the issue is due to our error or a confirmed defect, we’ll work with you on a fair solution. If the return is a change of mind, return shipping costs may apply.

7) How to request a refund

Please contact us and include:

• Order number
• Email used at checkout
• Reason for request
• Photos (recommended for damaged/defective/incorrect items)

8) Contact

This policy is provided for general informational purposes and is not legal advice.