FAQs

Yes. All products ship free within Canada.

• Processing: 1–2 business days
• Standard delivery: 3–5 business days after dispatch
• Remote areas: 5–7 business days after dispatch

Delivery estimates are not guarantees and may vary due to weather or carrier operations.

We may ship via Asendia, UniUni, Purolator, FedEx, or Canada Post. Carrier selection depends on your address, package size, and item sensitivity.

Yes — we ship to PO Boxes within Canada.

Tracking may be provided when available. If tracking is available, it will be included in your shipping confirmation.

Email us with your order number and postal code. We’ll investigate with the carrier and help resolve it.

Keep the packaging and email us with photos of the item and packaging as soon as possible.

We accept returns within 30 days of delivery, subject to eligibility.

Change-of-mind returns are generally accepted if items are new and unused and include original packaging and parts (when applicable). We confirm eligibility during support.

Approved refunds are issued to the original payment method. If a return is required, refunds are typically processed after the return is received and inspected. Bank posting time may vary.

• If the return is due to our error or a confirmed defect, we’ll work with you on a fair solution.
• If it’s a change of mind, return shipping costs may apply.

Email us as soon as possible with photos of the item and packaging. We’ll help with a replacement, refund, or another fair solution.

If your order hasn’t shipped yet, we’ll do our best to help. Email us your order number as soon as possible.

Email us immediately with your order number and the correct address details. If the order has shipped, changes may not be possible.

We can review bulk requests depending on the product and quantity. Email us the items and quantities you need.

Yes. Tell us:

• Project type (repair, install, build)
• Material (wood, metal, drywall, concrete, etc.)
• Corded vs. cordless preference
• Any key specs (battery type/voltage, size, required torque, etc.)

We’ll recommend the best fit for your project.

What’s included varies by product. Check the product description for included items (battery, charger, bits/blades, case, etc.). If you’re unsure, email us the product name.

If compatibility matters (voltage, battery type, plug, size), email us the model/specs and we’ll confirm.