Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Aeotec Smart Home Hub 2 is designed to be the central nervous system of a modern, connected home. It combines Matter and Zigbee support with SmartThings as the core, enabling a unified hub for lights, sensors, plugs, and more. With Wi‑Fi or Ethernet, you can place it almost anywhere in your space and start linking compatible devices from Aeotec and third‑party brands. The result is a cohesive experience that can simplify routines, enhance energy awareness, and help you orchestrate daily tasks with confidence.
One of the standout aspects is its broad compatibility. Matter and Zigbee open doors to thousands of devices, from smart bulbs to climate sensors, while the hub integrates seamlessly with popular ecosystems like Google Assistant and Amazon Alexa. This creates a single, intuitive control point for your connected home, reducing app clutter and friction when you want to adjust lighting, temperatures, or scenes.
Setup is designed to be straightforward. You can connect via Wi‑Fi or a wired Ethernet, which is especially convenient in apartments or growing smart home setups. Automations are a key strength: you can create routines that adapt to your day—such as lights dimming at sunrise, or devices coordinating when you leave or return home. Importantly, many automations operate locally on the hub, which can improve speed and keep routines running even if your internet temporarily drops.
Note: Z‑Wave is not supported on this model. If your device ecosystem relies on Z‑Wave, you may need to pair it with separate controllers or consider alternative hub configurations. The focus here is on Matter, Zigbee, and SmartThings compatibility to unify a broad range of smart products.
Q: Which ecosystems does the Aeotec Smart Home Hub 2 support?
A: Works with SmartThings, Google Assistant, Alexa, Matter, and Zigbee devices for a unified smart home.
Q: Can automations run if the internet is down?
A: Yes. Many automations operate locally on the hub, keeping routines active during temporary outages.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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