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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Zooz ZEN74 800LR is a Z-Wave Long Range toggle dimmer designed for indoor lighting in a direct 3-way configuration. It supports a broad load range and emphasizes reliable hub-based control, ideal for wired lighting where precision dimming matters. A neutral wire is required for proper installation, and note that this model should not be used with ceiling fans, motors, or other appliances.
Maximum loads include 100 W for LED (specific LED brands supported) and 300 W for incandescent bulbs. The dimmer works with a variety of popular LED bulbs (including Amazon Basics and Cree) but should not be used with Feit, Luminus, or Lithonia bulbs. It is designed for lighting use only and operates within a temperature range of 32–104°F (0–40°C).
Important installation notes
The ZEN74 communicates through Z-Wave and is designed to pair with compatible hubs for remote control, scheduling, and scenes. It is not a direct control path for smart speakers; you will need a compatible Z-Wave hub to use voice or app control. Zooz provides lifetime tech support and a five-year warranty with registration.
Install the ZEN74 in living rooms or hallways where you want seamless brightness transitions from a wall switch. The direct 3-way capability reduces wiring complexity in spaces with existing mechanical three-way switches. The long-range feature helps maintain reliable control across larger homes, especially when the hub is positioned to maximize signal quality.
Q: What wiring is required to install the Zooz ZEN74?
A: A neutral wire is required; install in a box with existing 3-way wiring and follow the included wiring diagram.
Q: Can I control the ZEN74 with smart speakers or non-Z-Wave hubs?
A: It requires a Z-Wave hub to enable voice or app control; it does not connect directly to smart speakers.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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