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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The X-Sense SWS51 water leak detector is a 3 pack accessory that extends the reach and visibility of your SWS54 smart water detector kit. It is designed to work with FS31 smoke alarm kit when paired with the SBS50 base station. This device uses 2.4 GHz Wi‑Fi for network communication and does not connect directly to the X‑Sense Home Security App. The base station acts as the bridge, helping you stay informed even when you are away from home.
Place the SWS51 in kitchens, bathrooms, basements, and laundry areas where moisture can become a problem. The dual top probes and four bottom probes provide multi point sensing for early warnings. When a leak is detected, you can mute alarms via the app or by pressing the silence button on the base station or sensor.
Important compatibility notes: the SWS51 requires the SBS50 base station to operate and is compatible as an expansion for the SWS54 kit and FS31 smoke alarm kit. It connects through 2.4 GHz Wi‑Fi and cannot connect directly to the X‑Sense app.
Q: What is the SWS51 used for?
A: An accessory to expand the SWS54 kit, paired with the SBS50 base station for extended coverage.
Q: How are alerts delivered when a leak is detected?
A: You receive a push notification on your phone and a loud 110 dB alarm from the base station.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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