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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the TOPENS TC196, a Tuya-powered WiFi remote controller that lets you open or close your automatic gate or garage door from your phone. When connected to WiFi, you gain remote access; when WiFi is unavailable, Bluetooth keeps the control within reach. This design blends convenience with reliable operation, enabling you to manage entry from inside the house, on a commute, or while away on vacation—without reaching for a physical remote.
The system is designed for simple setup and intuitive use, with a streamlined process that uses the Tuya Smart app on iOS or Android. Create an account, pair the controller with your gate opener, and you’re ready to tap to operate. You can invite family and friends as additional users, and you’ll receive real-time app notifications whenever the gate moves.
In daily life, you can glance at your driveway from the kitchen and decide whether to open the gate for a delivery. You can grant a guest temporary access, and the app surfaces a clear history of activities for peace of mind. The system’s design emphasizes smooth, quiet operation and reliable performance, helping you manage busy mornings or late arrivals with confidence.
TOPENS backs this product with a 12-month warranty, a 30-day exchange/return window, and responsive technical support. Comprehensive manuals, installation videos, and expert assistance are available on the TOPENS site. This blend of reliability and smart control offers a flexible, future-ready way to manage entry for homes and small businesses.
Q: What devices does TOPENS TC196 support for control?
A: iOS and Android via the Tuya Smart app with Bluetooth backup; compatible with TOPENS openers, and ERM12 enables third-party integration.
Q: Is installation difficult?
A: Setup uses the Tuya Smart app for quick pairing and multi-user sharing; comprehensive manuals and support are available.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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