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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Pentek EP 20 carbon block cartridge is designed for whole house filtration with a nominal 5 micron rating. Its high porosity helps maintain water flow while the bonded powdered activated carbon delivers robust adsorption. A polyolefin bilaminate pre filter guards against sediment, extending cartridge life and keeping the carbon stage working efficiently.
Engineered to serve a wide range of needs, this EP series cartridge suits residential homes as well as commercial setups. It can be integrated in standard 20 inch housings and replaces any 20 x 2.5 inch carbon filter cartridge, offering a straightforward upgrade path for ongoing water quality improvements.
Designed to be compatible with common 20 inch housings, the EP 20 cartridge is a straightforward upgrade for existing systems. NSF certification provides an independent evaluation of performance. Plan maintenance around a typical 12 000 gallon capacity, and replace about every 3 months or when you notice a drop in water pressure or quality.
Q: What filtration technology does the EP-20 use?
A: A carbon block with bonded powdered activated carbon plus a polyolefin pre-filter to trap sediment; NSF-certified and rated for about 12,000 gallons.
Q: Will the EP-20 fit my filtration setup?
A: Yes, it fits all standard 20-inch housings and replaces any 20-inch x 2.5-inch carbon filter cartridge.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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