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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The HeavenBird G2 Gateway is a compact bridge that connects TTLock or DDLock-based electronic locks to your home network. Designed to work on 2.4GHz Wi‑Fi, it removes Bluetooth distance limits and enables convenient remote control, real-time status checks, and smarter access management without changing your existing door hardware.
Built to work with HeavenBird locks and other TTLock/DDLock devices, the G2 gateway expands how you manage entry from anywhere. It adds remote unlocking, immediate alerts, and activity history, while supporting multiple locks from a single hub. The result is a streamlined hub for your smart door ecosystem that keeps you in the loop, even when you’re away from home.
Setup and usage tips help you get started with confidence. Make sure both your phone and the gateway are connected to the same 2.4G network, and aim to keep the gateway within about 10 feet of your locks for a robust link. Note that the gateway is designed without a 5V/1A power adapter in the box; use a DC5V1A micro USB power adapter for power. If you ever encounter a timeout, power-cycle the gateway to re-establish the connection.
The G2 gateway plays nicely with Alexa and Google Home, enabling voice-driven access to compatible locks. This can simplify daily routines, such as coming home after dark or letting a trusted visitor in without fumbling for keys.
What you gain is more visibility and control: remote unlocks, up-to-date status at a glance, and alerts when doors are opened or closed. The gateway is designed to be a practical addition for households and small offices seeking a practical, non-intrusive upgrade to their smart door setup.
Real-world use cases include checking door status while traveling, issuing temporary access to guests, and receiving prompts if a door is left ajar. While results can vary by network and device, the G2 gateway aims to provide smooth, user-driven control without requiring a hardware overhaul.
Q: What devices are compatible with the HeavenBird G2 Gateway?
A: TTLock or DDLock based electronic locks, including HeavenBird locks; confirm lock compatibility before purchase.
Q: How do I enable Alexa integration with the G2 Gateway?
A: Pair the lock and gateway in the app, enable remote unlock, then add the Alexa skill and authorize.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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