Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The eufy FamiLock E34 blends palm vein recognition with a modern home automation experience. Sensitive biometric data stays locally on the lock, giving you privacy and fast entry without cloud dependencies.
Unlock in about 0.6 seconds with 99.9 percent accuracy. The vein pattern is forgery resistant and stored only on the device, not in the cloud.
A dual power system ensures ongoing operation. A 10,000 mAh rechargeable battery runs for months, while a 750 mAh backup battery powers the lock during outages and main battery changes. The backup recharges automatically from the main battery.
Lock and unlock from anywhere without a separate bridge. Pair with your eufy app and other devices like a doorbell or camera for connected control.
Direct control in the eufy app or through Matter and major ecosystems like Apple Home, Google Home, Alexa, and SmartThings for a cohesive smart home setup.
Designed for DIY installation on standard US and Canada doors. The package includes guides and hardware for a tool free setup. Enjoy long term peace of mind with 18 months electronic protection, 36 months mechanical coverage, and 24/7 support via phone, email, or live chat.
With palm vein access, keyless convenience, and robust security features, the FamiLock E34 offers a practical balance of privacy, control, and reliability for everyday home use. It is designed to complement a modern entryway while keeping you in control.
Q: How does palm vein recognition work on the eufy FamiLock E34?
A: It scans your unique palm vein patterns in about 0.6 seconds and stores data locally on the lock.
Q: What connectivity and power options does the E34 offer?
A: Built in Wi Fi enables remote locking from the app; it uses a 10,000 mAh main battery plus a backup, and it supports Matter and major ecosystems.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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