Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the EcoSmart ECO 18, a compact electric tankless water heater designed for climates where incoming water is 62°F or warmer. Rated at 18 kW and powered by a 240V supply, this unit delivers hot water on demand without the bulk of a traditional tank. Its smart self-modulating technology tunes heat output to actual usage, which can help minimize unnecessary energy use while keeping you comfortable when you turn on the tap.
Before purchase and installation, verify that ECO 18 is the right size for your hot water needs and electrical requirements. This model operates on 240V single-phase power and is suited for climates with incoming water around 62°F or warmer. Its compact form supports flexible placement in many homes, but confirming fit and capacity ensures you get the best results for your household.
Q: What climates is the EcoSmart ECO 18 best suited for?
A: Designed for incoming water 62°F and above; it can heat over 2.5 gpm with potential for two showers in warmer climates.
Q: What electrical setup do I need for the ECO 18?
A: A 240V, single-phase circuit is required; verify electrical capacity and space before installation.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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