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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Discover the Berkey Phoenix Gravity New Millennium Edition Filter Elements, a trusted 2-pack replacement designed for Berkey systems and many other gravity-fed units. These elements are backed by independent lab testing that confirms effectiveness across a broad range of common drinking water contaminants. While outcomes can vary with water quality, the set represents a practical option for households and small offices seeking a flexible, premium replacement.
These elements are the only replacement officially endorsed by New Millennium Concepts, Ltd. for use in Berkey systems in lieu of Black Berkey Elements (BB9-2). They’re designed for universal compatibility, fitting Berkey models such as Go Berkey Kit, Travel Berkey, Berkey Light, Big Berkey, Royal Berkey, Imperial Berkey, and Crown Berkey, as well as many other gravity-fed systems.
The NMCE elements have been tested to address a broad array of typical drinking water contaminants. You may notice filtration that happens more quickly than with some older elements, while minerals continue to pass through, contributing to a balanced taste profile. It’s worth noting that relying on a TDS meter alone may not fully reflect water quality or mineral content, so taste and mouthfeel can offer useful cues alongside measurements.
Replacement guidance depends on water quality, but a typical interval is about 2,750 gallons per element, or 5,500 gallons per set of two. The included PrimeEasy Universal Primer helps get the filters primed in minutes, speeding up installation and minimizing downtime.
These elements are officially endorsed for Berkey use in lieu of BB9-2 by New Millennium Concepts. Results will depend on your specific water source. Remember that TDS readings are not a definitive gauge of water quality or mineral content; consider taste, odor, and clarity as part of your evaluation.
Q: Are these Phoenix NMCE elements compatible with all Berkey models?
A: Yes, they fit Berkey systems and most gravity-fed brands, with PrimeEasy primer for quick priming.
Q: How often should I replace the Phoenix NMCE elements?
A: Replacements around 2,750 gallons per element, 5,500 gallons per set, depending on water quality.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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