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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Ximoon HE 90240 is a 9kW heating element designed to slot into a range of electric tankless water heaters. It serves as a practical replacement part for EcoSmart ECO 18, ECO 24, ECO 27, and ECO 36, and it also works with several compatible brands. Depending on the model, one or more elements may be used, with ECO 27 typically requiring three elements.
For removal and install you will need a 1 inch and a 1/2 inch wrench. The HE 90240 is the correct replacement for EcoSmart ECO 18, which uses two elements, and it also fits ECO 27 with three elements. It is compatible with EEM24018 and EEM24027 units that share similar configurations. Always verify model compatibility before replacing any component.
To maintain performance, consider an annual flush of the tankless heater with an anti-scale treatment system. Regular care supports heat transfer efficiency and helps extend the life of the heating element.
Ximoon delivers a practical replacement option that supports steady hot water delivery and straightforward field swaps. The copper heating element is built for durability in frequent cycling environments. This part offers a sensible replacement path for homeowners seeking reliable online access to spare components, without implying guaranteed results.
Q: What models is the HE 90240 compatible with?
A: Compatible with EcoSmart ECO 18/24/27/36 and various Eemax, iHeat, Rheem, and Richmond models.
Q: Should I keep a spare heating element?
A: Yes, keeping a spare is recommended to minimize downtime if an element fails.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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