Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Waterdrop X12-PRO is a high-capacity, tankless reverse osmosis system designed to meet a range of kitchen water needs. It blends rapid filtration with a compact footprint, delivering both clean drinking water and filtered water for cooking and cleaning. With dual-flow design, it supports connections to a dedicated RO faucet for sipping water and to your kitchen faucet or appliances for broader purity where you wash, rinse, or prepare food.
Whether you’re filling a glass for daily hydration, rinsing produce, or preparing meals, the WD-X12-PRO brings purity to your routine. It’s designed to integrate smoothly with existing kitchen fixtures, providing filtered water without a cumbersome tank. The system supports instant access to clean water while offering flexibility for other household needs such as food prep, beverage creation, and surface cleaning.
Note: While the alkaline mineral filter can slightly influence total dissolved solids (TDS), the system remains focused on providing purified water with balanced mineral content and stable pH around 7.5.
Q: What differentiates the Waterdrop X12-PRO from standard RO systems?
A: Dual-flow design for drinking and cleaning water, 11-stage filtration, tankless setup, and mineral-infused pH balance.
Q: What installation considerations should I plan for the X12-PRO?
A: Countertop drilling for the smart faucet; dual connections to the RO faucet and kitchen faucet; compact under-sink fit with up to 1.45 gpm faucet flow.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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