Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet a compact, under-sink filtration system designed to bring purified water closer to your everyday needs. The Waterdrop X12 blends robust filtration with a streamlined footprint, supporting hydration for your family, cooking, and flavorful beverages—without the wait for filtered water.
The system uses BPA-free materials and is designed for minimal maintenance with longer-lasting replacement filters, aiming to keep your routine uninterrupted.
Note: The WD-F1A replacement filter may cause a slight rise in TDS due to mineral infusion, a natural effect of alkaline minerals.
Certified by IAPMO R&T for NSF/ANSI 42 & 58 & 372 and independently tested by SGS for substance reduction. The modern tankless design supports straightforward DIY installation and helps keep undersink space uncluttered.
Consider Waterdrop X12 as a potential upgrade for daily hydration, enhanced coffee or tea flavors, and reliable filtered water at home.
Q: What certifications does Waterdrop X12 have?
A: It carries IAPMO R&T certifications for NSF/ANSI 42, 58, 372 and SGS testing confirming substance reduction.
Q: How does the 3:1 pure to drain ratio help?
A: The system reduces water waste while delivering purified water for drinking, cooking, and beverages.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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