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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Untwist Tool PRO-COMBO is built for technicians who manage dense cable bundles in cramped spaces, from server rooms to client sites. It supports a wide range of UTP standards, letting you separate pairs from CAT5e through CAT7 with a single tool. A USB-C battery keeps you moving between tasks, and the built-in LED light helps illuminate tight work areas. The ergonomic design is gentle on the hands, easing repetitive untwisting during long jobs.
On-site networking installations, data center refreshes, telecom closet upgrades, or residential cabling projects can benefit from a tool that helps you handle mixed cable types efficiently. The compact profile makes it easy to stash in a toolbox or carry pouch, and the LED light helps in tight cabinets, under desks, or inside cable trays.
Note: This description highlights possibilities based on the tool's features. Actual results depend on job scope, materials, and conditions. The tool is designed to support faster, more comfortable cable work, not to guarantee outcomes.
Q: What cables does the Untwist Tool PRO-COMBO support?
A: It works with CAT5e, CAT6, CAT6A, and CAT7 for mixed cabling tasks.
Q: How long does USB-C charging take and how many pairs per charge?
A: About 40 minutes to recharge, up to 2,000 pairs untwisted per charge.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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