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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The TORCHSTAR LED Exit Sign with Battery Backup offers a dependable signaling solution for indoor spaces. Crafted from fireproof ABS plastic, the unit is 45 mm thick, delivering solid heat resistance, corrosion resistance, and enduring durability. Its damp-location rating means it can perform reliably in environments with higher humidity without compromising visibility or performance. The rounded body and curved corners reduce the risk of impact damage in busy corridors or near doorways, helping it stay in service longer.
This double-face exit sign shows two directional arrows, providing clear guidance from multiple angles. The red LED lettering enhances visibility in low light while remaining energy efficient, helping occupants orient themselves quickly in an emergency.
Three mounting options are included for flexible placement: side-wall, ceiling, and back-wall installations. All mounting hardware and adapters are packaged, so you can choose the orientation that best suits doors, hallways, stairwells, or loading areas.
The unit features a built-in 1.2V 900mAh rechargeable battery, providing up to 90 minutes of continuous lighting after a full charge. This backup capability helps maintain visibility when the main power source is interrupted, without making promises about specific outcomes.
Designed for indoor use in a variety of spaces, including homes, offices, apartments, warehouses, supermarkets, and schools. Its UL 924 listing and 120V/277V operation support compliant, reliable signaling across different electrical systems. The damp-location rating further enhances resilience in environments with moisture or humidity.
Q: What is included in the TORCHSTAR LED Exit Sign pack?
A: Two double-face exit signs with mounting hardware and accessories for wall, ceiling, or back mounting.
Q: How long does the battery backup last?
A: Up to 90 minutes of operation after full charge for emergency lighting.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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