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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
When water is a concern, The Basement Watchdog Special CONNECT Battery Backup Sump Pump System adds a reliable line of defense for your basement or crawlspace. Designed to prioritize continuous drainage even during power outages, this system blends a compact pump with a smart backup battery and optional WiFi monitoring.
With a capacity of up to 2,500 GPH at 0 ft of lift and 1,730 GPH at 10 ft of lift, this backup pump is built to respond quickly as water rises. In typical basements, those numbers translate to a faster initial draw and sustained pumping through a flood or heavy rainfall. The design aims to move water efficiently while occupying minimal space in your sump pit.
The unit includes a user-friendly control panel that lights up to warn you and describe the next maintenance step. A dedicated battery-fluid level sensor helps you stay ahead of potential issues by signaling when attention is needed, making maintenance cues clear and actionable.
Setup is straightforward: controller, charger, dual float switch, the pump, and a battery box are included. The battery itself is sold separately. The compact design fits in smaller or narrow sump pits, making it a versatile option for tight spaces without sacrificing performance.
For homeowners who want remote visibility, the system is WiFi-capable with an add-on BWSP module. This setup enables app-based monitoring, alerts, and quick status checks, all while delivering dependable on-site performance.
While no setup can guarantee outcomes, this backup system offers peace of mind by blending strong flow, space-saving design, and clear maintenance cues. It serves as a practical option for households seeking a dependable standby pump with straightforward indicators of system health.
Q: What is included in the Basement Watchdog Special CONNECT system kit?
A: Includes controller, charger, dual float switches, pump, and a battery box; battery is sold separately.
Q: Can I monitor the system remotely with WiFi?
A: Yes, with the optional BWSP add-on module for remote status checks and alerts.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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