Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Philips Wi‑Fi Gateway is a compact hub that links Philips Bluetooth smart locks to your home network, turning everyday doors into a connected entry system. With remote access, real‑time status, and voice control, you can manage entry with confidence and ease. This gateway is designed to work with Philips Home Access apps and supports multiple locks from a single center point, helping you stay in control whether you’re at home or away.
Real‑world use often comes down to simplicity, responsiveness, and clear visibility. The gateway blends into your living space while delivering practical benefits like remote code management, door status checks, and activity logs—so you know who entered and when, without surprise visits to the door.
Philips offers attentive customer service, with phone support Mon–Fri 8AM–8PM, Sat 9AM–5PM PST, and 24/7 email assistance. If you have questions, the team is ready to help you get the most from your smart entry system.
Q: Can one Philips gateway manage more than one lock?
A: Yes. A single gateway can pair with multiple smart locks, enabling centralized control and monitoring from the app.
Q: What network is required to use the gateway?
A: The gateway works on 2.4 GHz Wi‑Fi; during setup, ensure your phone and gateway share the same network.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
Thanks for subscribing!
This email has been registered!