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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The PHILIPS ADD5913 20-Cup Water Filter Pitcher blends compact design with powerful purification. A glass can fill in about 15 seconds, thanks to a steady 0.26 GPM flow, while a precise mechanical control helps prevent accidental spills in the fridge or on the counter. This setup is built for everyday hydration that fits into busy routines without fuss.
Designed for clarity and convenience, the Pro Filter targets a wide range of impurities and supports a longer filter life, so you spend less time replacing filters and more time enjoying clean-tasting water.
The pitcher includes an innovative usage-based filter monitoring system. It calculates remaining life based on actual use and alerts you when it’s time for a replacement, removing guesswork from maintenance.
Compact enough for fridge doors, yet capable of serving a family or a small office, this pitcher complements kitchens, living areas, RVs, and more. It’s designed to sit comfortably on a counter or in an appliance-friendly space while delivering noticeably fresher water.
Note: This system is designed to reduce suspected impurities through filtration and does not alter total dissolved solids. If you prefer a different approach to TDS, consider a dedicated alternative alongside your Philips setup.
Q: What comes in the Philips ADD5913 water filter pitcher package?
A: The pitcher includes one Pro Filter, a rechargeable battery, USB-C charging, and setup instructions.
Q: How does the filter life indicator help me manage replacements?
A: The indicator tracks usage and alerts you when it’s time to replace the filter, helping maintain water quality.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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