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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the Flo Smart Water Monitor and Shutoff from Moen, a smart plumbing system designed to guard your home around the clock. Installed on the main water line, it provides 24/7 protection by watching for leaks and vulnerabilities—detecting issues even as small as a single drop per minute. Crafted by plumbing and tech professionals, this setup works with a dedicated Moen Smart Water Network App to deliver real-time insights into water use, flow rates, pressure, and temperature.
Imagine receiving a remote alert while you’re away, then offering a quick shutoff to prevent a flooded kitchen. If temperatures drop, the system can flag freezing risks before pipes are compromised. Even during Wi‑Fi outages, the device stores learnings locally to keep guarding your home until connectivity is restored.
Everything needed for installation is included in the box, and a professional installer can typically complete the job in a few hours if the home meets the requirements. The device’s appearance may vary in color, but its core function—monitoring, alerting, and shutting off when needed—remains consistent. Pairing with the Moen ecosystem and select smart-home platforms helps you integrate water security into your broader smart-home routine.
For homeowners who value proactive protection, Flo combines smart sensing with remote management and ecosystem compatibility. It suggests practical benefits like reduced water waste and potential damage prevention, all without requiring a subscription or ongoing fees.
Q: How does the Moen Flo Smart Water Monitor and Shutoff work?
A: It watches your home's main water line for unusual usage or leaks and can automatically shut off, with alerts and remote control through the Moen Smart Water Network App.
Q: Is there a subscription for Flo Smart Water Monitor?
A: No subscription fees are required; the app is free, and alerts function with your Wi-Fi connection.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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