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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The LUXE Bidet NEO 180 offers a non-electric, easy-to-install way to add a refined cleansing option to your toilet. It attaches quickly to most standard two-piece toilets and uses a simple lever to adjust water flow. The dual nozzle design gives you two dedicated wash modes, enabling a tailored cleansing experience for daily use.
Rear wash delivers a stronger, focused stream for thorough cleaning, while the feminine wash provides a softer spray toward the front. This setup can be particularly handy during monthly cycles and for new or expectant mothers seeking gentle care.
The unit features a hygienic guard gate that shields the nozzles, and the nozzles retract behind the gate after each use for quick protection between sessions. Constructed with high-pressure valves that have metal-ceramic cores and steel hoses, it emphasizes durability over plastic parts.
Upgrade your bathroom with minimal effort. The NEO 180 comes with all parts and tools needed for installation and detaches easily from any standard two-piece toilet when needed. The lever control provides intuitive, on-the-fly adjustments for each wash.
Enjoy peace of mind with an 18-month warranty and access to responsive customer care. Registering your bidet online can unlock extended protection and convenient support if questions arise.
Q: Does the LUXE Bidet NEO 180 require electricity or batteries?
A: No. This non-electric attachment uses your household water pressure for cleansing and lever control to adjust the flow.
Q: What’s included and how easy is installation?
A: The kit includes all parts and tools. It fits standard two-piece toilets and can be mounted in minutes without special tools.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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