Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Emergencies can disrupt routines and raise stress levels for both pets and their humans. The ISOP Fire Emergency Escape Bag is designed to help you respond quickly and calmly when you need to move a dog or cat up to 100 pounds to safety. The bag blends practicality with thoughtful design: a rugged carrier that can be carried as a backpack or deployed for controlled lowering, and the option to cushion your pet with an internal pillow during transfer. This is not a guarantee, but it offers a flexible tool that aligns with real-world needs during evacuations or other crises.
With its combination of size, flexibility, and an included rope, the ISOP Fire Emergency Escape Bag offers a practical option for pet owners seeking preparedness without over-promising outcomes. Consider it a ready-to-deploy tool that supports safer, more controlled movement of pets during challenging moments.
Q: What size pets can ISOP Fire Emergency Escape Bag accommodate?
A: Designed for pets up to 100 pounds, the bag offers secure containment and quick handling during evacuations.
Q: How does the 50 ft rope enhance safety?
A: The rope lets you guide or lower your pet from multi-story spaces, freeing your hands for other tasks.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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