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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
FILA EpoxyOFF Epoxy Grout Haze Remover is a versatile, water-based gel designed to tackle epoxy, urethane, and pre-mixed grout haze on nonabsorbent surfaces. Its gel thickness helps it cling to vertical surfaces, allowing the cleaner to work where gravity would normally challenge liquid products. This makes it a practical choice for wall applications and tiled backsplashes where haze tends to hide in seams and corners.
Beyond haze control, EpoxyOFF also addresses common organic stains that customers encounter in kitchens and bathrooms. Grease, wine, and coffee can leave stubborn marks, and this formula targets those residues while remaining gentle on the tile itself. The product’s almond scent provides a more pleasant cleaning experience, a small but appreciated detail during routine maintenance.
The gel-like consistency is a key feature, enabling straightforward application on vertical surfaces without drips or runs. The formula is designed to be gentle on surfaces, helping preserve the look of porcelain, ceramic, and glass mosaic while delivering effective haze removal.
The product carries a pleasant almond scent and is designed to rinse clean with water. Because the formula is water-based and biodegradable, cleanup tends to be quick, supporting efficient cleaning routines in both residential and professional settings.
FILA has cared for the beauty of surfaces since 1943. The EpoxyOFF system reflects FILA’s commitment to effective, surface-friendly care solutions used in prestigious architectural projects worldwide. The product line emphasizes technical support and reliability for professionals seeking dependable outcomes.
Q: Is FILA EpoxyOFF safe for vertical surfaces?
A: Yes. The gel-like formula clings to vertical areas long enough to treat haze without damaging most nonabsorbent materials.
Q: Which surfaces can EpoxyOFF be used on?
A: Suitable for porcelain, ceramic tile, glazed quarry tile, and glass mosaic; avoid natural stone, wood, and some plastics.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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