Welcome to our store
We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Keep your AirDoctor running at peak performance with a genuine filter combo designed for AD5000 and AD5500. This one-year supply bundle includes two UltraHEPA filters and four carbon/VOC filters, crafted to align perfectly with both models. The result is a clean-path installation and sustained airflow clarity across daily living spaces.
Compatibility matters. The included filters are the only ones marketed as truly compatible with both the AD5500 and AD5000. The UltraHEPA stage targets fine particles, while the carbon/VOC stage addresses odors and gases, so you have two lines of defense in one pack.
The UltraHEPA element can capture particles as small as 0.003 microns, which is significantly smaller than many standard filters. Meanwhile, the potassium permanganate- catalyzed carbon filters target odors from everyday sources such as cooking and pets, as well as ozone and common VOCs like formaldehyde. This combination is designed to support a more comfortable air experience in living rooms, kitchens, bedrooms, and home offices.
To maintain performance, replace the VOC carbon filters about every six months and the UltraHEPA filters about every twelve months under normal use. The updated design minimizes installation guesswork—there is only one way to fit the filters, which helps you swap them with confidence.
Choosing genuine AirDoctor filters can be a cost-effective approach over time, since they’re designed to work specifically with AD5500 and AD5000 units. The pack offers a convenient, ready-to-use supply that supports long-term system performance without second-guessing compatibility.
Q: What does the AIRDOCTOR AD5000/AD5500 filter combo include?
A: Two UltraHEPA filters and four carbon/VOC filters designed for compatibility with both models.
Q: How often should I replace these filters for best results?
A: Replace VOC carbon filters every 6 months and UltraHEPA filters every 12 months under normal use.
We offer free shipping on all products across Canada. Orders are typically prepared within 1–2 business days. After dispatch, delivery usually takes 3–5 business days. For remote or hard-to-reach areas, delivery may take 5–7 business days.
We may ship with Asendia, UniUni, Purolator, FedEx, or Canada Post depending on your address, package size, and the item’s handling requirements. P.O. Boxes are accepted where the selected carrier supports them.
We accept returns on most items within 30 days of delivery. Items must be returned in the condition you received them (new, unused, and with original packaging where applicable). If you receive the wrong or defective item, we’ll make it right.
To start a return, please email us at handyskook@gmail.com with your order number and a brief description of the issue. We’ll reply within 1 business day with the next steps.
Once your return is received and inspected, we’ll process your refund to the original payment method. Processing times can vary by payment provider, but most refunds are completed within 5–10 business days after approval.
When your order ships, you’ll receive a confirmation email with tracking details (when available). If you need help locating your tracking information, contact us at handyskook@gmail.com.
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