Privacy Policy

Effective date: 2026-02-01 • Last updated: 2026-02-01

1) What we collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number (if provided).
• Order information: billing/shipping address, items purchased, order notes, and transaction details.
• Account information: login details if you create an account (where applicable).
• Customer support information: messages you send us through contact forms, email, or chat.
• Device & usage data: IP address, browser type, pages viewed, and interactions with the Site (through cookies and similar technologies).

2) How we use your information

We use personal information to:

• Process and fulfill orders, including payment, shipping, returns, and customer service.
• Communicate with you about your order, account, and support requests.
• Improve the Site experience, troubleshoot issues, and optimize our products and services for Canadian customers.
• Prevent fraud, abuse, or unauthorized activity and protect the security of our Site.
• Send marketing emails (only if you opt in). You can unsubscribe at any time.

3) Cookies & similar technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and improve performance. You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.

4) Sharing your information

We may share personal information with service providers that help us run our business, such as:

• E-commerce platform (e.g., Shopify) to host our store and process orders.
• Payment processors to complete transactions securely.
• Shipping & logistics providers to deliver your orders across Canada.
• Website performance/analytics tools to understand how visitors use the Site and improve performance (when enabled).
• Email/marketing providers (only if you opt in to marketing communications).

We may also disclose personal information if required by law, regulation, legal process, or to protect our rights and the safety of our customers.

5) Marketing communications

If you subscribe to our newsletter, we may send you tool deals, new arrivals, and DIY tips. You can unsubscribe anytime using the link in our emails.

6) Data retention

We keep personal information as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

8) Your rights and choices

Depending on your location, you may have rights such as:

• Request access to the personal information we hold about you.
• Request correction or deletion (where legally allowed).
• Opt out of marketing communications.

To make a privacy request, contact us using the details in Section 10.

9) Children’s privacy

Our Site is not intended for children under 13 (or under the age defined by local law). We do not knowingly collect personal information from children.

10) Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

11) Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page.

This page is provided for general informational purposes. For legal advice tailored to your business, consult a qualified professional.